Ravendale Training and Behaviour Terms and Conditions

Dog Behavioural Work Terms and Conditions 

All parties agree as follows:

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This is an invitation to enter into a contract of behaviour work with Ravendale training and behaviour. By accepting the booking, you agree that your participation will be covered by the following terms and conditions.

Confidentiality

The company respects your privacy in accordance with GDPR and asks that you also respect our privacy. This includes the non-sharing of access to online resources with any other persons than yourselves. Online access is solely for use by yourselves and no other parties.

Financial Responsibility

We have made every effort to accurately explain the issues, the plan to help, and its potential. Individual success depends on many factors including motivation, dedication, background and previous knowledge/ideas. By agreeing, you confirm that you are not putting yourselves at financial risk by employing the services of Ravendale training and behaviour.

Complaints Procedure

Complaints are an opportunity for improvement and are welcomed.  We take time to understand the customer’s unique perspective and open lines of communication for resolving any issues.

Advice not given

We are not qualified to give any veterinary medical advice, legal advice or representation.

Use of Likeness

You agree and accept that Ravendale training and behaviour is authorised to record, photograph, or otherwise capture your likeness, voice, images, interviews, and statements made in connection with your participation in the behavioural work for Ravendale training and behaviour’s own use. You hereby assign to Ravendale training and behaviour all rights, title, and interest to have and to use, royalty free, any such likeness or portion of your participation in the work for documentary, informational, training, or any other lawful purpose.

By accepting the booking, you are confirming that you have read, understood and accepted the Terms and Conditions outlined above.

Fees

The client agrees to pay Ravendale training and behaviour the appropriate fee for the agreed behaviour/training/puppy education work.

The client agrees to pay Ravendale training and behaviour in full to secure any booking.

Cancellation policy 

If you need to cancel the 1 to 1 or behaviour session, then please let us know with as much notice as possible. Cancellations made 48 hours before the 1 to 1 or behaviour session will not be refunded, unless we can fill that appointment with a similar booking.

Extenuating circumstances will be considered.

Group Classes & Virtual Classes

When booking a course please note that from your start date you must attend consecutive classes unless changes are made by the trainer. If you do not or cannot attend a class in the course, no compensation will be provided.

A minimum of 2 weeks cancellation notice is required to cancel the whole

course.

Online Courses

Please note that no refunds are available for online courses once booked.

 Dog Training General Terms and Conditions 

 1.     All dogs being trained must be fully-vaccinated and on a regular flea and worm control regime. Proof of current vaccinations must be supplied before your first training session.

2.     No bitches in season may attend classes.

3.     Pet Insurance is highly-recommended. Owners are responsible for all vet bills, no matter how they are incurred.

4.     We accept no responsibility for, loss of, or injury to, your dog whilst training with us.

5.     All dogs must be kept on a lead, unless otherwise instructed.

6.     All children under the age of 18 must be accompanied by an adult at all times.

7.     We know that using positive reinforcement is the most effective way to train dogs. We do not allow dogs to be handled forcefully during our training. The use of punishment as a training method has been proven to create negative side-effects in dogs. If the dog’s guardian is seen to use such handling methods, they will be firstly re-educated, and if they continue to use the aversive methods, will be asked to leave and will not be offered a refund.

8.     ‘Y’ shaped harnesses are required to be used in class.

9.     We accept no responsibility for any damage to, theft of, or from, your vehicle. Please do not leave valuables in your car and never leave dogs unattended in a vehicle.

10. Training sessions are held in halls and indoor sand schools, and terrain may be uneven and slippery in places. Please consider appropriate footwear etc.

11. We must be alerted to any behavioural problems prior to accepting a booking.

Should classes have to be cancelled, due to bad weather, or changes relating to Covid-19, classes will be carried out virtually via ‘Zoom’.  

Booking Procedure 

All classes, 1 to 1 sessions, behaviour sessions, and online sessions are booked via our website or email. Email confirmation will be sent to you, giving payment details and location etc. Your booking is only guaranteed when full payment is made. Payment is required upfront for all 1-2-1 s and packages. If payment is not received within one week of the date the appointment was arranged, your appointment time will be released to other clients and a new date/time will need to be arranged.