Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
Effective from April 2021. Updated June 2025
By confirming your booking with Ravendale Training and Behaviour, you are entering into a contractual agreement for our dog training and behaviour services. Participation in any of our services implies agreement to the following Terms and Conditions.
We are committed to protecting your personal information in compliance with GDPR. Any materials, training plans, or online resources provided are for your personal use only. Please do not share access to these resources without written permission.
We aim to provide clear, professional guidance and behaviour plans tailored to your dog’s needs. Outcomes may vary based on factors such as consistency, environment, previous training, and guardian involvement. By booking, you accept full financial responsibility for the session(s).
We welcome feedback. If you have any concerns about the service received, please contact us so we can resolve the matter professionally and respectfully.
Our services are focused solely on canine behaviour and training. We do not provide veterinary, legal, or medical advice. Health concerns should be referred to your vet.
By participating in our sessions, you grant permission for your image, voice, or your dog’s image to be used in training, education, or promotional material. Please let us know in writing before your session if you wish to opt out.
Full payment is required at the time of booking. This applies to all services including behaviour consultations, one-to-one training, classes, and online programs. Your booking is confirmed only once payment is received.
For safety, sessions may be rescheduled, relocated, or moved online due to extreme weather (e.g. heatwaves, storms, snow, high winds).
If an alternative option (such as a virtual session) is offered, no refund will be given for weather-related cancellations.
If your dog has a history of biting or poses a potential risk to others, this must be disclosed before booking. So we can put in management and safety measures.
In cases where safety is compromised (e.g., aggressive behaviour or bites during a session), Ravendale reserves the right to terminate services and refer you to a veterinary behaviourist. No refund will be provided in these cases.
Please inform us of any medical or behavioural conditions that could affect your dog’s training, including pain, illness, or medication. We may require veterinary clearance before proceeding with sessions.
Clients are expected to follow safety guidelines and actively participate in sessions. Ravendale is not liable for incidents caused by a client’s failure to follow professional advice.
If you are more than 15 minutes late, your session may be shortened or cancelled. Full fees still apply.
All written materials, training plans, and resources remain the property of Ravendale Training and Behaviour. They may not be copied, shared, or reproduced without written permission.
All bookings must be made via our website or email. You’ll receive a confirmation email once payment is received. If payment is not received within 7 days, your slot may be released to another client.
We offer in-person sessions across West Sussex and East Sussex, with remote video consultations available UK-wide. Travel is included for the first 10 miles from our base. Additional travel is charged at 50p per mile.
By confirming your booking, you acknowledge that you have read, understood, and agree to these Terms and Conditions. They are in place to ensure the safety, welfare, and success of you and your dog.
Want to book a behavioural or training session?
Have a question about how I can help your dog? I’d love to hear from you! Please feel free to get in touch using the contact form or email provided.
🔔 If you don’t receive a reply within 48 hours, please check your spam folder or try resending your message — I always respond.