Accessibility Statement
Last updated: 15 July 2026
Ravendale Training & Behaviour is committed to making our website, information and services as accessible and inclusive as reasonably possible.
I understand that people may access information, communicate and take part in dog training or behaviour support in different ways. I welcome conversations about reasonable adjustments that may help you access the support you and your dog need.
Using This Website
I aim to make this website clear and easy to use.
Where reasonably possible, I aim to:
- Use clear, straightforward language
- Organise pages using helpful headings
- Use readable text and appropriate contrast
- Add alternative text to meaningful images
- Use descriptive links and buttons
- Make important information available without relying only on images
- Provide contact options for people who need help accessing information
- Review and improve accessibility when website content is updated
The website is created and hosted using a third-party website platform. This means some parts of its design and functionality may be outside my direct control.
I cannot guarantee that every part of the website will be fully accessible to every person or compatible with every assistive technology. However, I will make reasonable efforts to address any accessibility problems brought to my attention.
Requesting Information in Another Format
Please contact me if you cannot access information on the website or need it presented in a different way.
Depending on your needs and what is reasonably possible, this may include:
- Providing information by email
- Supplying a clearer written version
- Explaining information by telephone or video call
- Providing a plain-text version of important information
- Allowing additional time to read, process or discuss information
- Talking you through the available services and booking options
Please explain what information you need and the format that would be most helpful.
Accessibility of Training and Behaviour Services
I aim to make dog training and behaviour support manageable for the person as well as appropriate for the dog.
Please tell me before booking or attending a session if you have an accessibility need that may affect your participation.
This could include:
- Mobility or physical-access needs
- Hearing or visual impairments
- A long-term health condition
- Learning disabilities
- Dyslexia
- Autism or sensory needs
- Anxiety or other communication needs
- Difficulty standing or walking for long periods
- A need for information to be provided in a particular format
Where reasonably possible, adjustments may include:
- Choosing a more accessible session location
- Providing an online session where appropriate
- Adapting the pace or structure of a session
- Including additional rest breaks
- Reducing walking distances
- Providing written information following a session
- Explaining instructions in smaller steps
- Demonstrating exercises in different ways
- Allowing a support person to attend
- Adjusting communication methods
Adjustments will depend on your individual needs, the needs of your dog, safety considerations and what is reasonably practical.
You will not be judged or disadvantaged for asking about accessibility.
Accessible Locations
Sessions may take place in homes, outdoor environments, hired venues or public locations.
Accessibility can vary between venues and locations. Please contact me before booking if you need information about:
- Step-free access
- Parking
- Toilets
- Seating
- Walking distances
- Ground conditions
- Noise levels
- Lighting
- Space for a mobility aid
- Bringing a support person
I will provide the information available and discuss whether the location is suitable. Where possible, we can consider an alternative location or delivery method if the original venue does not meet your needs.
Third-Party Services
The website may link to or use services provided by other organisations, including booking systems, payment providers, social-media platforms and embedded content.
Ravendale Training & Behaviour does not control the accessibility of websites and services operated by other organisations.
Please contact me if a third-party system prevents you from making an enquiry or booking, and I will try to offer a reasonable alternative.
Reporting an Accessibility Problem
Please contact me if:
- You find part of the website difficult to use
- You cannot access particular information
- A link, form or button does not work
- You need information in another format
- You would like to discuss adjustments for a service or session
- You have a suggestion that could improve accessibility
When contacting me, it would be helpful if you could explain:
- Which page, form or service caused the difficulty
- What problem you experienced
- Which device or browser you were using, where relevant
- What adjustment or alternative format may help
I will consider your request and respond as soon as reasonably possible.
Contact
For accessibility questions, requests or feedback, please contact:
Ravendale Training & Behaviour
Email:
admin@ravendaletrainingandbehaviour.co.uk
Website:
ravendaletrainingandbehaviour.co.uk
This statement will be reviewed and updated as the website and services develop.
Ravendale Training and Behaviour
Partridge Green, Horsham West Sussex, England, United Kingdom