Privacy Policy
Last updated: 15 July 2026
At Ravendale Training & Behaviour, your privacy matters.
When you contact me about your dog, you may share personal information alongside sensitive details about your dog’s behaviour, your family, your household or situations you are finding difficult.
I understand that this information is shared in confidence. This Privacy Policy explains what information I collect, why I collect it, how it is used, who it may be shared with and the choices you have regarding your personal data.
1. Who We Are
Ravendale Training & Behaviour provides dog training, behaviour support, educational resources, classes, workshops and related services.
For the purposes of UK data-protection law, Ravendale Training & Behaviour is the data controller. This means that we are responsible for deciding how and why your personal information is used.
Contact email:
admin@ravendaletrainingandbehaviour.co.uk
Website:
Ravendale Training & Behaviour
2. The Information We May Collect
The information collected will depend on how you contact us and which services you use.
It may include:
- Your name
- Your email address
- Your telephone number
- Your home address or the location where a session will take place
- Booking and appointment details
- Payment and transaction information
- Copies of correspondence, emails and contact-form messages
- Information about your dog, including their name, age, breed, health, history and behaviour
- Information about your dog’s triggers, previous incidents or bite history
- Details about your household, family members, children or other animals where relevant to the support requested
- Photographs or videos you provide for assessment or training purposes
- Session notes, behaviour plans, progress updates and recommendations
- Feedback, reviews or testimonials
- Your email-marketing preferences
- Technical information relating to your use of the website, such as your IP address, browser type, device information and cookie preferences
Please only provide information about another person when you have their permission to do so.
3. Health, Accessibility and Other Sensitive Information
You may choose to tell us about a health condition, disability, mobility need, accessibility requirement or other personal circumstance so that sessions and information can be adapted appropriately.
This type of information may receive additional protection under data-protection law.
We will only collect information that is relevant and necessary. Where required, it will be processed with your explicit consent or where it is necessary to establish, exercise or defend a legal claim.
You do not need to provide detailed medical information. Please only share what is necessary to help us make appropriate and reasonable adjustments.
4. Information About Children
Some services may involve children and dogs.
Where relevant, we may collect limited information about a child, such as their age, relationship to the dog and information needed to provide safe and appropriate guidance.
This information should normally be provided by a parent, guardian or responsible adult.
We will only collect information that is necessary for the service and will not knowingly use a child’s information for marketing purposes.
5. How We Collect Your Information
We may collect information when you:
- Complete a website contact form
- Email, telephone or message us
- Book a discovery call, assessment, programme, class or training session
- Complete a client questionnaire or registration form
- Purchase a digital resource, guide, webinar or course
- Attend a session, class, event or workshop
- Send photographs, videos or updates about your dog
- Subscribe to the email list
- Leave a review or testimonial
- Use or browse the website
- Communicate with us through social media
We may also receive information from another professional, such as your veterinary practice, veterinary behaviourist, trainer or insurance provider, where you have given permission or where there is another lawful reason for the information to be shared.
6. How We Use Your Information
We may use your information to:
- Respond to your enquiry
- Recommend an appropriate service
- Arrange discovery calls, assessments, training sessions and appointments
- Provide dog training and behaviour support
- Understand your dog’s history, needs and behaviour
- Prepare behaviour plans, training recommendations and client resources
- Monitor your dog’s progress
- Manage bookings, payments, cancellations and refunds
- Maintain accurate client and business records
- Communicate with you before, during and after a service
- Provide appropriate safety and risk-management advice
- Respond to complaints, concerns, incidents or insurance matters
- Make reasonable adjustments for accessibility needs
- Improve our services, website and client experience
- Send marketing emails when you have chosen to receive them
- Protect the website and prevent spam, fraud or misuse
- Meet legal, tax, accounting, insurance and regulatory responsibilities
We will not use your personal information for purposes that are unrelated to those described in this policy unless we have a lawful reason to do so.
7. Our Lawful Bases for Using Your Information
Data-protection law requires us to have a lawful reason for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases:
Contract
We use your information when it is necessary to take steps before entering into a contract with you or to provide a service you have booked or purchased.
This includes arranging appointments, delivering training or behaviour support, processing payments and communicating about your service.
Legal obligation
We may need to use or retain information to comply with tax, accounting, insurance, consumer-protection or other legal responsibilities.
Legitimate interests
We may use information where it is reasonably necessary for the operation and protection of the business, provided that your rights and interests do not override those interests.
This may include:
- Responding to enquiries
- Maintaining appropriate client and case records
- Improving services
- Managing complaints
- Protecting the safety of clients, dogs, members of the public and the business
- Preventing fraud or misuse of the website
- Establishing, exercising or defending legal claims
Consent
We rely on consent when:
- You choose to join the email list
- You give permission for a photograph, video, review or case study to be used for promotional purposes
- You provide certain sensitive personal information where explicit consent is required
- You agree to optional website cookies where consent is required
You can withdraw your consent at any time.
Vital interests
In a genuine emergency, information may be used or shared where it is necessary to protect someone’s life or physical safety.
8. Email Marketing
We will only send you marketing emails where you have chosen to receive them or where another lawful marketing exception applies.
Marketing emails may include:
- Business news and updates
- New services or programmes
- Classes, workshops and webinars
- Educational resources
- Offers and promotions
- Dog training and behaviour information
You can unsubscribe at any time by using the unsubscribe option in an email or by contacting:
admin@ravendaletrainingandbehaviour.co.uk
Unsubscribing from marketing emails will not prevent us from sending essential messages relating to a booking, purchase, appointment or service.
We may retain a limited record of your request not to receive marketing so that your preference can be respected.
9. Photographs, Videos, Reviews and Testimonials
Photographs and videos you provide may be used to help assess your dog’s behaviour, monitor progress or provide training guidance.
They will not be published on the website, social media or marketing materials without your permission.
Reviews or testimonials may be published where you have submitted them publicly or given permission for them to be used.
Where possible, identifying details will be limited. You may withdraw permission for future promotional use by contacting us. This will not necessarily affect material that has already been lawfully printed, distributed or published.
10. Payments
Payments may be processed through a secure third-party payment provider.
Where a third-party provider processes your card payment, Ravendale Training & Behaviour will not normally receive or store your complete card details.
We may retain transaction details such as:
- Your name
- The service or product purchased
- The date and amount paid
- Payment status
- Invoice or transaction reference
- Refund information
These records may be required for accounting, tax, contractual and legal purposes.
11. Who We May Share Information With
We do not sell or rent your personal information.
We may share limited information with trusted service providers where this is necessary to operate the business or provide your service.
These may include:
- Our website, domain and email provider
- Our booking and client-management provider
- Email-marketing providers
- Secure payment processors
- Cloud-storage and communication providers
- Accountants, bookkeepers, insurers and professional advisers
- Website security and spam-prevention services, including Google reCAPTCHA
Where appropriate and with your permission, information may also be shared with:
- Your veterinary practice
- A veterinary behaviourist
- Another suitably qualified dog professional
- An organisation involved in your dog’s care or support
Information may be disclosed without consent where we are legally required to do so or where it is reasonably necessary to:
- Protect someone from serious harm
- Respond to a lawful request from a court, regulator or law-enforcement authority
- Report or manage a serious incident
- Deal with an insurance claim
- Establish, exercise or defend legal rights
Only information that is relevant and necessary will be shared.
12. Service Providers and International Data Transfers
Some of the companies used to operate the website, email service, booking system, payment service or cloud storage may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to use reputable providers and ensure that appropriate legal safeguards are in place.
These safeguards may include a UK adequacy decision or approved contractual protections.
13. How We Keep Your Information Safe
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Measures may include:
- Password-protected accounts and devices
- Restricted access to client information
- Secure website and payment providers
- Appropriate security settings
- Regular software and account updates
- Secure storage and deletion practices
- Using only the information necessary for the service
Although reasonable precautions are taken, no internet, email or electronic-storage system can be guaranteed to be completely secure.
Please avoid sending highly sensitive information through social media or other insecure communication channels.
14. How Long We Keep Your Information
We only keep personal information for as long as it is reasonably needed for the purpose for which it was collected and to meet legal, insurance and business responsibilities.
Our usual retention periods are:
General enquiries
Enquiries that do not result in a booking will normally be retained for up to 12 months after the last contact.
Client and behaviour records
Client records, questionnaires, session notes, behaviour plans, consent forms, safety information and correspondence will normally be retained for up to seven years after the last service.
Financial records
Invoices, payment records and other financial information will normally be retained for up to seven years to meet tax and accounting responsibilities.
Incident, complaint or insurance records
Records relating to bites, injuries, complaints, disputes, safeguarding concerns, insurance matters or legal claims may be retained for longer where reasonably necessary.
Marketing information
Marketing information will be retained until you unsubscribe, withdraw consent or the information is no longer needed.
A limited suppression record may be kept after you unsubscribe so that we do not accidentally contact you again for marketing purposes.
Photographs and videos
Photographs and videos used as part of a client case may be retained with the relevant client record.
Material used for marketing will be retained until it is no longer required or permission is withdrawn, subject to material that has already been printed or published.
Information may be deleted earlier when it is no longer required or retained for longer where there is a legal, regulatory, insurance or safety reason.
15. Cookies and Website Information
The website may use cookies and similar technologies.
Cookies are small files placed on your device that help a website operate, remember preferences, provide security and understand how visitors use the site.
Some cookies are necessary for the website to function and protect contact forms from spam or misuse.
Optional cookies, such as certain analytics or marketing cookies, will only be used where an appropriate lawful basis or consent is available.
You can manage your choices through the website’s cookie settings or through your browser. Disabling some cookies may affect how the website functions.
Google reCAPTCHA may process technical information, such as your IP address and device information, to help protect website forms from spam and abuse. Google’s own privacy terms may also apply.
16. Links to Other Websites
The website may contain links to booking systems, payment providers, social-media platforms or other third-party websites.
Ravendale Training & Behaviour is not responsible for the privacy practices of websites operated by other organisations.
You should read the privacy information provided by the relevant third party before giving them personal information.
17. Automated Decision-Making
Ravendale Training & Behaviour does not use personal information to make decisions about you using solely automated systems that have legal or similarly significant effects.
Decisions about the suitability of services and support are made with human involvement.
18. Your Data-Protection Rights
Depending on the circumstances, you may have the right to:
- Ask what personal information we hold about you
- Request a copy of your personal information
- Ask for inaccurate or incomplete information to be corrected
- Ask for your information to be deleted
- Ask us to restrict how information is used
- Object to certain uses of your information
- Request the transfer of information you provided
- Withdraw your consent
- Object to direct marketing
- Raise a complaint about how your information has been handled
Not every right applies in every situation, and there may be legal reasons why we need to continue retaining or processing particular information.
You will not normally be charged for exercising your rights.
We may need to ask for reasonable proof of identity before releasing information or completing a request.
To exercise your rights, email:
admin@ravendaletrainingandbehaviour.co.uk
We will respond without undue delay and normally within one calendar month. More time may be required for particularly complex requests, in which case we will explain this to you.
19. Data-Protection Complaints
Please contact us first if you have a concern about how your personal information has been collected, stored, used or shared.
Email:
admin@ravendaletrainingandbehaviour.co.uk
Please include:
- Your name and contact details
- A clear explanation of your concern
- Relevant dates or correspondence
- What you would like us to do to resolve the matter
We will acknowledge a data-protection complaint within 30 days of receiving it.
We will take appropriate steps to investigate the complaint without undue delay, keep you informed where the investigation takes time and explain the outcome.
If you remain unhappy, you have the right to raise your concern with the Information Commissioner’s Office.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
20. Changes to This Privacy Policy
This Privacy Policy may be updated when our services, website, providers or legal responsibilities change.
The latest version will be published on the Ravendale Training & Behaviour website with the date it was last updated.
21. Contact Us
For questions about this Privacy Policy, to exercise your rights or to make a data-protection complaint, please contact:
Ravendale Training & Behaviour
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Ravendale Training and Behaviour
Partridge Green, Horsham, West Sussex, England, United Kingdom